Delivery Information

Please find some useful delivery information below. If you have any queries please contact us.

UK SHIPMENTS

When are orders processed?

Orders are processed and emails responded to from Monday to Friday, 09:00 to 17:00 GMT/BST.

Are your products immediately available to ship?

Most products can ship same day if a UK order is placed by 2.00pm. We do not currently have the facility to update the exact stock status of all products automatically on our website, although we make our best efforts to place notes regarding availability on popular items.

Please be aware that payment is taken automatically when an order is placed, so please feel free to contact us before or after placing an order if you wish to check when your order will be dispatched.

If there is likely to be a long delay or we are unable to obtain stock then we will endeavour to update our website, or contact you providing relevant information. If an item becomes unavailable, we will contact you providing alternatives if possible and give you the opportunity to cancel the original order.

How long does delivery take?

We state delivery times on our checkout; please note these are estimated and relate to the date the order is dispatched, not the date the order is placed.

A choice of delivery methods for all countries we serve is offered from a drop-down menu at checkout.

Please note standard 'business/working days' for deliveries are Monday to Friday.

Is there a cut off time for same-day shipping?

If an order for delivery to the UK is received before 3.00pm (15:00 GMT/BST) Monday to Friday, we aim to dispatch the same day.

Please be aware this is not a guarantee and is subject to stock availability, location and the provision of any additional information we may request before dispatch.

If delivery is urgent, we recommend you contact us for exact timings. We may also be able to provide delivery services not advertised online for an additional fee.

Which service should I choose for next day delivery in the UK?

If you require UK delivery next working day (subject to location), we recommend that you select UK Courier instead of Special Delivery and place your order before 3.00pm.

This is due to us holding stock in various locations; all can dispatch by UK Courier but not all have Royal Mail Special Delivery facilities.

If you specify Royal Mail Special Delivery, there may be a day's delay before dispatch, to allow time for the stock to be relocated where Royal Mail services are available.

Which courier do you use?

The UK Courier option does not specify a carrier as we utilise different couriers from some shipping locations.

The vast majority of our UK Courier orders will be handled bvy DPD Local. They collect from our main warehouse and most other shipping locations we use.

To save time, we sometimes have orders shipped directly from our supplier or the manufacturer's shipping hubs. If this occurs, the courier may not be DPD Local.

Why does the UK Courier option state "Mainland Only?"

The couriers we use offer best pricing for UK mainland postcodes. There are large surcharges for Northern Ireland, Channel Islands, Isle of Man, Isle of Wight and some specific Scottish Highlands/Islands. It is more cost-effective to send orders to these locations with Royal Mail and we ask you select UK Special Delivery for these regions.

Please note UK Courier delivery to Scotland may be a 2 working day service with no timed delivery slot available.

Will I get a tracking number?

On the day an order is dispatched we will send an email notification, including any tracking reference available for tracked mail/courier shipments.

UK Courier orders may be dispatched directly from a manufacturer's UK distributor rather than our main warehouse. In these cases, your dispatch email will note this detail and you will usually be contacted by the courier on the next working day after dispatch. If you do not hear from the courier please feel free to contact us for tracking details.

Do you offer Saturday Delivery?

Specific Saturday shipping options are not listed on our website, however, we can manually provide these services should the stock be immediately available.

If a standard UK Courier order dispatched on a Friday, no Saturday delivery will be attempted. A Monday delivery will be attempted.

If a standard Special Delivery order is dispatched on a Friday to a residential address, a Saturday delivery may be attempted, however, this is not guaranteed.

Both Royal Mail and DPD Local offer us a Saturday Guaranteed option. These will incur a higher cost than the standard shipping options listed on our website. If you are interested in this service then please call or email to discuss the available options.

Please Note - DPD Local now offer a Sunday delivery service. If you would like to take advantage of this option, please call us and we can quote you.

Are your packages insured?

Unless otherwise specified, packages are fully insured for loss or damage whilst in transit to you.

Once delivered responsibility transfers to you. Please inspect your package and ensure that the delivery person makes a note of any visible damage to the outer box/bag before you sign for it. This will enable us to assist you if there has been any damage to the contents.

UK DELIVERY SERVICES

A choice of services is available, depending on the contents of your basket.

UK FIRST CLASS POST (no tracking service)

  • Orders are delivered by Royal Mail and packages cannot be tracked.
  • Delivery usually takes place within 1 to 2 business days after dispatch, although this is not guaranteed
  • If the package is too big for your letterbox and nobody is available to take delivery, then a card will be left enabling you to arrange re-delivery or to collect from your local Royal Mail sorting office. If you do not collect the package within 18 days it will be returned to us.

UK COURIER (tracked service, signature on delivery)

  • Orders shipping to Northern Ireland, Channel Islands, Isle of Man, Isle of Wight or Scottish Highlands/Islands cannot be sent by our courier services. These will need to be sent by Royal Mail Special Delivery and are not guaranteed next business day.
  • Once dispatched, UK courier delivery will normally take place next business day between 7.00am and 8.30pm (Monday to Friday only).
  • The courier used varies - on the morning of delivery you will normally receive either an email or text from the courier so you know which one will deliver.
  • Orders sent by UK Courier from our head office warehouse are dispatched by DPD Local - they will contact you to offer a one-hour delivery slot and alternative options.
  • If nobody is available to sign for the package, the courier will usually leave a card enabling you to arrange delivery on an alternative weekday, or you can collect from their nearest depot if you prefer.

UK SPECIAL DELIVERY (tracked service, signature on delivery)

  • Special Delivery shipments can only be sent from our head office warehouse, which can sometimes mean a delay of one to two working days before dispatch, to allow time for the stock to be relocated there.
  • Once the order has been dispatched, delivery is guaranteed by 1.00pm the next working day (excluding Northern Ireland, Channel Islands and Scottish Highlands/Islands).
  • A Royal Mail Special Delivery parcel sent on a Friday stands a good chance of arriving on Saturday if sent to a residential address, however, delivery is actually guaranteed by 1.00pm on Monday.
  • This Royal Mail option is automatically offered on our website for orders weighing up to 10kg. Please note that orders between 2kg and 10kg attract a large surcharge, which is the reason for the steep increase you may see if amending basket contents.
  • Orders over 10kg can also be dispatched by Royal Mail, although it is generally much more cost-effective to use a courier service - please contact us for a quote**.
  • If Special Delivery is attempted and nobody is available to sign for the package, then a card will be left enabling you to arrange re-delivery or to collect from your local Royal Mail sorting office. If you do not collect the package within 18 days it will be returned to us.
  • There is also a 'Special Delivery' service which guarantees next working day delivery by 9.00am** (this is more expensive and must be requested by telephone**).
  • A Saturday Guaranteed** Special Delivery option is available upon request by telephone and extra charges will apply for this service.

** Extra charges apply which are not necessarily listed on this website

International shipments

  • Clove Technology is not liable for any customs duties that might be incurred when the goods reach the destination country.
  • We are obliged to state the full value of the goods and it is not possible for us to mark items as a 'gift'.
  • In some countries, the import of some smartphones and devices may be restricted, or require an import licence from you, the buyer.
  • It is the responsibility of you, the buyer, to make yourself aware of any customs duties or restrictions applicable to the destination country.
  • If the import of the goods is refused and they need to be returned to the UK, this may incur further charges which have to be met by you as the buyer.
  • PLEASE BE AWARE if you choose to have a mobile phone or other cellular device dispatched by International MAIL then delivery may be considerably delayed (approximately an extra 14 days in addition to the standard estimated time stated at checkout). We recommend DHL COURIER or FEDEX COURIER instead if those options are available for your country. Royal Mail uses commercial flights to deliver internationally, so their packages are subject to the same regulations as passenger baggage carried in the hold of the aircraft. This means that packages sent by Royal Mail which contain mobile phones are classed as “containing items suspected of being prohibited or dangerous” due to regulations regarding the transport of lithium batteries by air. Packages are not permitted to travel in the hold of passenger aircraft if the battery is outside the phone.

    Please use the link below to view details of the regulations (in particular the sections 'Items containing batteries' and 'Batteries carried as spares'):

    https://www.caa.co.uk/Passengers/Before-you-fly/Baggage/Items-that-are-allowed-in-baggage/

    Once they have inspected your package and verified that the battery is inside the phone, they will forward it on to the delivery address requested. Unfortunately we are unable to confirm how long this will take but we would expect it to be approximately an extra 14 days (in addition to the average delivery times which are 3 to 7 business days*** within Europe and 7 to 14 business days*** for the rest of the world).

Please see details below for information regarding delivery methods and estimated transit times for all destinations.

OVERSEAS (INTERNATIONAL) DELIVERY SERVICES

The options available will depend on the contents of your basket and the total value. Couriers offer a faster delivery time but will usually be more expensive. AIRMAIL POST (no tracking service)

  • This is available for small, lower value items and packages can not be tracked.
  • The average delivery times are 5 to 10 business days*** within Europe and 10 to 14 business days*** for the rest of the world.

INTERNATIONAL SIGNED MAIL (signature on delivery)

  • You can track your package online at royalmail.com or www.track-trace.com/post
  • Tracking is available from the UK to the destination country. Detailed tracking may not be available at the destination country.
  • PLEASE BE AWARE if you choose to have a mobile phone or other cellular device dispatched by International MAIL then delivery may be considerably delayed (approximately an exta 14 days in addition to the standard estimated time stated at checkout). We recommend DHL COURIER or FEDEX COURIER instead if those options are available for your country. Royal Mail uses commercial flights to deliver internationally, so their packages are subject to the same regulations as passenger baggage carried in the hold of the aircraft. This means that packages sent by Royal Mail which contain mobile phones are classed as “containing items suspected of being prohibited or dangerous” due to regulations regarding the transport of lithium batteries by air. Packages are not permitted to travel in the hold of passenger aircraft if the battery is outside the phone.

    Please use the link below to view details of the regulations (in particular the sections 'Items containing batteries' and 'Batteries carried as spares'):

    https://www.caa.co.uk/Passengers/Before-you-fly/Baggage/Items-that-are-allowed-in-baggage/

    Once they have inspected your package and verified that the battery is inside the phone, they will forward it on to the delivery address requested. Unfortunately we are unable to confirm how long this will take but we would expect it to be approximately an extra 14 days (in addition to the average delivery times which are 3 to 7 business days*** within Europe and 7 to 14 business days*** for the rest of the world).

INTERNATIONAL TRACKED AND SIGNED MAIL (full tracking & signature on delivery)

  • You can track your package online at royalmail.com or www.track-trace.com/post
  • Full tracking in the UK and the destination country should be available.
  • PLEASE BE AWARE if you choose to have a mobile phone or other cellular device dispatched by International MAIL then delivery may be considerably delayed (approximately an exta 14 days in addition to the standard estimated time stated at checkout). We recommend DHL COURIER or FEDEX COURIER instead if those options are available for your country. Royal Mail uses commercial flights to deliver internationally, so their packages are subject to the same regulations as passenger baggage carried in the hold of the aircraft. This means that packages sent by Royal Mail which contain mobile phones are classed as “containing items suspected of being prohibited or dangerous” due to regulations regarding the transport of lithium batteries by air. Packages are not permitted to travel in the hold of passenger aircraft if the battery is outside the phone.

    Please use the link below to view details of the regulations (in particular the sections 'Items containing batteries' and 'Batteries carried as spares'):

    https://www.caa.co.uk/Passengers/Before-you-fly/Baggage/Items-that-are-allowed-in-baggage/

    Once they have inspected your package and verified that the battery is inside the phone, they will forward it on to the delivery address requested. Unfortunately we are unable to confirm how long this will take but we would expect it to be approximately an extra 14 days (in addition to the average delivery times which are 3 to 7 business days*** within Europe and 7 to 14 business days*** for the rest of the world).

*** These delivery times are not guaranteed. Packages go through the hands of at least 2 delivery companies (UK and destination country) and local Customs. Deliveries can arrive sooner or indeed later than the estimated time and we are unable to intervene when packages are in transit.

DHL & FEDEX COURIER (tracked services)

  • You can track your package online at dhl.com or www.fedex.com
  • The average estimated delivery time is 1 to 3 business days in Europe and 2 to 4 business days for the rest of the world (these times are not guaranteed and packages are subject to delays by Customs).